Regional Operations Manager (Express/Courier)

Location: Singapore
Employment Type: Full-time / Permanent
Reports to: Director of Operations

Location: Singapore

Employment Type: Full-time / Permanent

Reports to: Director of Operations

Role Summary

We are looking for a dynamic Regional Operations Manager to lead our courier and parcel delivery network across the region. The incumbent will drive operational efficiency, ensure strict adherence to service SLAs, manage P&L, and develop a high-performing team of depot managers.

Key Responsibilities

1. Operations & Service Delivery

Oversee daily sorting, line-haul, and last-mile delivery operations across multiple depots.

Ensure Delivery rates meet or exceed corporate targets.

Optimize routing and fleet utilisation to reduce fuel costs and carbon footprint.

2. Team Leadership & Safety

Lead, coach, and mentor a team of Depot Managers and Supervisors.

Enforce strict compliance with Workplace Safety & Health (WSH) regulations and company safety protocols.

Conduct regular performance appraisals and identify talent for succession planning.

3. Financial Accountability

Manage the regional P&L, including labour, transportation, and maintenance budgets.

Identify cost-reduction opportunities through process improvement and vendor negotiations.

Prepare monthly operational performance reports for senior leadership.

Qualifications & Experience

Bachelor’s degree in Logistics, Supply Chain, Business, or related field.

Minimum 5 years of experience in the Courier, Express & Parcel (CEP) industry, with at least 3 years in a multi-site management capacity.

Proven experience managing large teams (50+ employees) in a fast-paced logistics environment.

Strong analytical skills and proficiency in Microsoft Excel.

Key Competencies

Results-oriented with strong problem-solving skills.

Resilient and able to make quick decisions under pressure.

Excellent interpersonal and communication skills.

Data-driven mindset with a focus on continuous improvement.

Remuneration & Benefits

Competitive base salary (commensurate with experience).

Performance-based bonus

Annual leave