Sales Manager

Job Responsibilities:

• Achieve sales targets by promoting the Company’s forwarding business and acquiring new customers to expand the customer portfolio.
• Identify new and existing business opportunities, build sales pipelines, segment key accounts, develop new business, and strengthen customer relationships.
• Expand existing customer accounts through upselling and cross-selling additional services.
• Proactively engage customers to grow shipment volumes, increase shipment frequency, and expand lane coverage across new trade routes.
• Drive warehouse space utilization by promoting storage solutions and integrated logistics offerings to existing and prospective customers.
• Act as the main point of contact for customers, liaising with operations teams and overseas offices to ensure enquiries, issues, and problems are handled professionally and promptly.
• Work closely with overseas agents and share relevant customer and market information.
• Prepare monthly updates on sales pipelines, target customers, achievements, and customer business operations and plans.
• Monitor customer business trends and propose new logistics solutions or optimisation strategies to support their growth.
• Conduct regular business reviews with customers to identify service gaps and unlock new revenue opportunities.
• Participate in sales strategy development and related sales activities.
• Assist in preparing weekly and monthly reports on sales pipelines, sales targets, budget achievement, and the review of new opportunities and business plans.
• Monitor customer KPIs and initiatives to ensure the delivery of quality, reliable, and scalable services that meet customer expectations.
• Deliver volume and revenue targets for the forwarding sales channels while maintaining strong customer relationships and profitable growth.
• Lead, guide, and manage Indoor Sales and Sales Support personnel to ensure effective support and strong performance.
• Any other task assigned by the Company

Requirements:

• Minimum Diploma Holder in any discipline
• Minimum 6 years’ working experience in freight forwarding sales.
• Possess minimum N2 in Japanese Proficiency
• Excellent Knowledge of INCO terms
• Good working knowledge for MS Office applications (Excel, Word, PowerPoint, Outlook)
• Good communication and interpersonal skills
• Able to work independently and communicate well as a team