Sales Operations Supervisor

The Sales Operations Supervisor plays a critical role in supporting the frontline sales team by driving data-driven decision-making, optimizing sales processes, and enhancing overall commercial performance. This role requires strong analytical capabilities, excellent communication skills, and the ability to operate effectively in a dynamic, fast-paced environment.

Job Responsibilities

• Develop and manage Salesforce reporting processes, including dashboards and analytics for sales forecasting, pipeline tracking, and key performance metrics.

• Analyze and consolidate sales data to provide insights on forecasts, trends, opportunities, wins/losses, and competitive market activities

• Coordinate and support weekly and monthly sales updates for executive reporting, including inputs for quarterly business reviews.

• Apply data analysis and visualization techniques to translate complex data into actionable business insights.

• Lead pipeline review calls with the Business Development teams.

• Support the development and execution of sales operations strategies and initiatives aligned with business priorities.

• Prepare high-quality, targeted presentation decks for regions, countries, clients, and service lines.

• Partner with Commercial Operations leaders to identify process gaps, bottlenecks, and inconsistencies; implement data-driven improvements to enhance sales performance.

• Plan and execute physical events, virtual events, and webinars in collaboration with the Marketing team, including developing event materials and speaker content.

• Design, implement, and manage marketing campaigns to promote products and services across supported regions.

• Monitor and manage campaign budgets and expenses.

• Support onboarding of new sales representatives.

• Provide ad hoc reporting and support business reviews, presentations, and management reporting as required.

Job Requirements

• Possess Bachelor’s degree in Business, Finance, Analytics, or a related field.

• Possess 3–5 years of experience in sales operations, business analysis, or process improvement roles, with strong analytical and problem-solving skills.

• Display working proficiency in Salesforce, Microsoft Excel, PowerPoint, and other Microsoft Office applications.

• Demonstrate strong analytical mindset with keen attention to detail and accuracy.

• Excellent communication skills (written, verbal, and presentation), with the ability to work independently and collaborate cross-functionally.

• Willing to work across multiple time zones and effectively engage with stakeholders from diverse cultural backgrounds.