Sales Support Executive

The incumbent will provide a proactive and comprehensive service to Internal and External customers in all aspects of the Company's import and export freight forwarding services.

Responsibilities:

• Receive requests to execute shipments and follow up with local/overseas product teams to make bookings
• To conduct follow-up on the shipment status to be able to update the clients accordingly
• Obtain rates from Crane offices/vendors and prepare costing sheets and quotations
• Manage and grow business with our House Accounts
• Support Sales Team in providing rate/service requests and support them on shipment related matters
• To be able to provide freight solutions and propose to clients.
• Escalate shipment issues and help with resolution

Requirements:

• Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline
• Minimum 3 years of relevant experience in similar positions and solid understanding of air and ocean processes
• Possess work experience in freight forwarding industry
• Good working knowledge of MS Office applications – Outlook, Excel, Word
• Meticulous, organized, and willing to go the extra mile to deliver excellent service to the client