Senior Customer Service Executive (Energy)

• Established global company
• Career growth & technical exposure

About Our Client

Our client is a global engineering and manufacturing company that designs and supplies precision equipment, technology, and services for the energy industry, supporting oil, gas, and emerging energy markets.

Job Description

• Manage the end-to-end order fulfilment process, including handling customer enquiries, preparing quotations, processing sales orders, reviewing purchase orders/contracts, and ensuring timely order confirmation.
• Serve as the primary point of contact for customers by providing pre-and post-sales support, resolving enquiries, tracking order progress, and ensuring a high level of customer satisfaction.
• Coordinate closely with Engineering, Production, Procurement, Supply Chain, Logistics, and Finance to ensure smooth execution of customer orders, material availability, deliveries, and payment follow-ups.
• Support business growth by promoting products and services, identifying customer requirements, analysing sales performance, and contributing to pricing and commercial strategies.
• Assist with sourcing ancillary materials, monitoring inventory and order status, and preparing reports to support production planning and operational efficiency.
• Maintain accurate sales, pricing, and commercial documentation while ensuring compliance with company procedures, quality standards, and HSE policies.
• Apply strong technical, organisational, and communication skills to manage multiple priorities, interpret engineering documentation, collaborate effectively across functions, and deliver timely customer solutions.

The Successful Applicant

• Diploma in Mechanical Engineering or a related technical discipline.
• Minimum 3 years of relevant experience in customer-facing support functions, such as Customer Service, Inside Sales, or Order Fulfilment within manufacturing, engineering, industrial, or other technical industries.
• Ability to interpret technical drawings and Bills of Materials (BOM), with an understanding of engineering and manufacturing processes.
• Experience in supporting sourcing and supply chain activities, while working closely with cross-functional stakeholders including Sales, Engineering, Procurement, and Operations to ensure seamless order execution.
• Good understanding of commercial workflows and documentation, including quotation preparation, contract review, purchase order management, and invoicing.

What's on Offer

• Competitive salary package.
• Comprehensive benefits package.
• Opportunity to work in a well-established company.
• A permanent position with growth potential.
• Supportive and collaborative work environment.

Contact

Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)

Quote job ref

JN-072026-7059918

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N