Senior Director, Operations

Responsibilities

Operational Excellence & Strategy

Define and drive KPI frameworks to ensure consistentservice, quality, and productivity outcomes. Lead continuous improvement andtransformation initiatives across warehouse and logistics operations.

Customer Management & Growth

Strengthen strategic relationships with key customers toensure long-term retention and satisfaction. Proactively drive contractrenewals and identify opportunities to expand existing business.

Financial Performance & Commercials

Own P&L, ensuring profitability through cost control,budgeting, and financial discipline. Implement gain-share and cost optimisationinitiatives that benefit both customers and DHL.

Resource & Infrastructure Optimization

Align workforce, warehouse infrastructure, and systems formaximum efficiency and performance. Drive capability building and foster ahigh-performance operational culture.

Safety, Compliance & Innovation

Ensure full adherence to safety, regulatory, and riskmanagement standards across operations. Leverage data, technology, andinnovation to solve logistics challenges and enhance outcomes.

Requirements

10+ years in logistics, supply chain, or warehouseoperations, with significant leadership experience.

Proven track record in managing large-scale, multi-siteoperations and P&L responsibility.

Strong strategic thinking and execution capabilities.

Ability to lead large teams and influence cross-functionalstakeholders.

Deep knowledge of warehouse operations, logistics processes,and supply chain solutions.

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving capabilities.