Shipping & Customer Service Coordinator

Details:

• Ubi area
• Permanent Position

Responsibilities

• Manage customer accounts and serve as the main point of contact for import and export shipment enquiries.
• Coordinate with carriers, transport providers, customs brokers, overseas agents, and internal stakeholders to ensure smooth shipment execution.
• Prepare and process shipping, customs, and related documentation accurately and promptly.
• Monitor shipment progress, provide timely updates, and resolve delivery or service issues.
• Handle customer enquiries, complaints, and follow up professionally to ensure high service standards.
• Prepare quotations and support business development opportunities through customer follow-ups.
• Ensure compliance with customs regulations, trade requirements, and company policies.
• Coordinate transportation, warehousing, and delivery arrangements where required.
• Support billing verification, invoicing, and maintain accurate shipment records in the system.
• Collaborate with cross-functional teams to improve operational efficiency and customer satisfaction.

Requirements

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Business, or a related discipline.
• 3 years of experience in freight forwarding, logistics, shipping, or customer service
• Good understanding of import/export procedures, shipping documentation, and customs requirements.
• Experience coordinating with carriers, transport providers, overseas agents, and customers is an advantage.
• Proficient in Microsoft Office applications; experience with freight management or ERP systems is preferred.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366