supply chain manager

1. Supply Chain Strategy & Cross-Market Overall Planning

• Formulate medium and long-term supply chain strategies for domestic China market and cross-border export supply chain to Singapore, aligned with Micun’s nationwide store expansion in China and overseas store rollout schedule in Singapore; build a coordinated dual-region supply network.
• Oversee network layout of domestic central kitchens, regional distribution warehouses and Singapore local cold chain warehouses, matching storage and distribution demands of all SKUs including pre-made bibimbap sauce, pickled cabbages, frozen diced beef, rice and packaging materials.
• Balance cost structures of two supply chain systems, covering domestic bulk purchasing cost, sea/air freight between China and Singapore, customs clearance charges and Singapore GST as well as local replenishment cost in Singapore; set annual targets for cost reduction, material loss and inventory turnover.
• Collaborate with the R&D team to design full-chain supply solutions for new products (bibimbap, ready-to-cook dishes, side snacks), including domestic mass production planning, pre-audit of export compliance, evaluation of local alternative ingredients in Singapore and stock preparation plans for store trial sales.
• Develop supply chain opening plans for new stores: warehouse & distribution layout for domestic outlets; full-container shipment arrangement for Singapore flagship/new stores, phased delivery of opening materials and contingency plans for ad-hoc local replenishment.
• Establish a unified KPI system covering both markets, including on-time delivery rate, inventory turnover, food material loss rate, customs clearance efficiency, qualified rate of food safety sampling inspection, stockout rate and overall total landed cost.

2. Demand Planning & Dual-region Inventory Control

Domestic China Market

• Consolidate sales data from all domestic stores, holiday schedules and promotion calendars to conduct rolling weekly & monthly demand forecasting; generate production schedules for central kitchens and replenishment plans for regional warehouses.
• Set tiered safety stock levels for rice, sauces, frozen semi-finished products and fresh vegetables; optimize Just-in-Time replenishment to cut waste of near-expiry materials and slow-moving inventory.
• Administer domestic WMS inventory system, organize regular stocktaking, drive discount clearance and internal allocation of near-expiry/slow-selling ingredients, and control the overall loss rate within Micun’s standard (≤3%).

Cross-border Singapore Market (Exclusive Responsibilities)

• Develop monthly full-container export stock plans in advance based on Singapore store sales data, sea transit cycle (20–35 days) and SFA customs clearance lead time; maintain buffer inventory to avoid stockouts.
• Implement two-tier supply strategy:Long-cycle goods exported from China: bibimbap sauce, pickled vegetables, frozen pre-cooked meat, dry goods and packaging materials delivered via full sea containers;Instant local replenishment in Singapore: fresh leafy greens and short-shelf-life ingredients; source local alternative suppliers to ease cross-border inventory pressure.
• Manage inventory in Singapore local cold chain warehouses with separate storage zones for frozen (-18°C), chilled and dry goods; build cross-border inventory early warning mechanism and synchronize stock data with China headquarters.
• Coordinate two-way stock allocation between China and Singapore: assess whether compliant slow-moving semi-finished products from China can be shipped to Singapore; design local promotion schemes to consume near-expiry ingredients in Singapore.

3. Procurement & Full Lifecycle Management of Suppliers for Both Markets

Domestic Supplier Management

• Source, onboard and audit core domestic raw material suppliers of Micun, including rice manufacturers, sauce factories, frozen semi-finished food plants, Yanbian pickled vegetable producers, freeze-dried vegetable suppliers, packaging factories and third-party co-packing central kitchens.
• Negotiate annual bulk purchasing terms and sign annual supply framework agreements; control unit purchase price, payment terms, minimum order quantity and emergency replenishment clauses.
• Conduct monthly supplier performance assessment covering on-time delivery rate, qualified rate of food material inspection, customer complaints and production flexibility; phase out unqualified vendors and develop backup manufacturers.
• Manage domestic third-party cold chain logistics providers and regional distribution contractors via tendering, quotation comparison and performance evaluation.

Compliance Management of Singapore Local Suppliers & Cross-border Export Vendors

• Screen and audit domestic manufacturers eligible for exporting food to Singapore; ensure factories hold SFA-recognized overseas registration, complete sanitary certificates, commodity inspection qualifications and full export filing records.
• Source local food suppliers in Singapore for fresh produce, partial seasonings and disposable supplies; compare landed import cost against local purchasing cost to optimize hybrid procurement structure.
• Centralize management of cross-border freight forwarders, customs brokers and Singapore local cold chain delivery partners; conduct regular price comparison and evaluate clearance efficiency as well as damage compensation mechanisms.
• Enforce label compliance requirements for export suppliers: fully English pre-packaged food labels with country of origin, ingredients and shelf life information to meet Singapore SFA food import regulations.
• Build dual-supplier backup mechanism: maintain two qualified export manufacturers in China for core bibimbap sauces and pre-cooked meat products to mitigate risks of factory shutdown or suspended commodity inspection.

4. Production & Central Kitchen Coordination

• Liaise with self-operated and outsourced central kitchens to release production schedules of pre-made sauces, frozen semi-finished dishes and pickled cabbages based on demand plans; monitor production capacity and delivery deadlines.
• Supervise three-temperature zone production, sub-packaging and vacuum packaging standards in central kitchens to adapt to temperature control requirements during long-distance cross-border sea transportation and reduce deterioration loss in transit.
• Coordinate special export production arrangements: independent production batches for exports, dedicated outer export packaging, IPPC fumigated wooden pallets and separate container sorting to distinguish domestic shipments from Singapore export cargoes.
• Resolve production abnormalities including raw material shortages, insufficient capacity and failed batch inspection; adjust stock preparation plans for domestic stores and Singapore exports accordingly.

5. Logistics, Warehousing & End-to-End Cross-border Import & Export Management Between China and Singapore

Domestic Warehousing & Distribution Logistics

• Oversee full inbound, outbound, storage and stocktaking processes of multi-regional domestic cold chain warehouses; standardize zoned storage for frozen, chilled and dry goods and retain full temperature tracking records.
• Optimize domestic urban delivery routes and deploy cold chain vehicles to guarantee daily/alternate-day on-time delivery to all domestic stores; monitor temperature fluctuations during transportation.
• Handle claims and accountability for damaged goods, delivery delays and food deterioration in domestic logistics.

Core Exclusive Responsibilities for China-to-Singapore Cross-border Import & Export

• Coordinate full-container export operations including container planning, sea freight booking and on-site loading supervision in China; separate refrigerated containers and dry cargo containers with full temperature tracking throughout transit.
• Prepare and verify complete export documentation: commercial invoice, packing list, certificate of origin, official sanitary certificate, commodity inspection report and HS code classification; cooperate with finance team for export tax rebate application.
• Full-process compliance management for Singapore import:Apply for SFA food import permits and TradeNet clearance approval in advance;Restrict imports of controlled commodities such as meat and pickled foods to SFA-approved manufacturers only;Settle Singapore import GST, handle customs inspections and SFA sampling tests, and resolve clearance abnormalities including cargo detention, non-compliant labels and missing certificates.
• Manage local cold chain delivery after cargo arrives at Singapore port: supervise container pickup at terminals, warehousing in local cold storage facilities and last-mile low-temperature delivery to stores.
• Cross-border risk control: restrict prohibited/restricted food items (fresh raw meat, certain dairy products); optimize container combination to lower inspection probability; establish emergency response plans for cargo detention and return shipment.
• Cross-border cost accounting covering sea freight, air freight, customs brokerage fees, terminal charges, import duties, GST and cold chain warehousing fees; continuously optimize logistics solutions with sea freight as primary option and air freight reserved for urgent replenishment.

6. End-to-End Food Safety & Quality Control

• Establish dual quality control standards complying with China national food safety regulations and Singapore SFA food import laws, covering the whole supply chain from raw material sourcing, production, warehousing, cross-border transportation to store delivery.
• Domestic quality control procedures: random sampling inspection of raw materials from suppliers, batch testing in central kitchens, temperature verification upon warehouse receipt and quality inspection at store delivery; archive all inspection records.
• Special quality control for cross-border exports:Mandatory official sanitary/veterinary certificates for every export batch;Packaging sealing and low-temperature protection testing to withstand 20–35 days of sea transit;Full English label compliance audit to avoid penalties issued by SFA;Secondary sampling inspection upon arrival at Singapore warehouses; isolate, destroy or return non-conforming batches to China.
• Emergency handling of food safety incidents: full supply chain traceability and corrective action plans for domestic customer complaints over food quality, non-compliant batches failed by Singapore customs sampling and deteriorated ingredients at retail stores.
• Organize regular food safety training for suppliers, warehouse teams and freight forwarders; update supply chain operational SOPs in response to revisions of food regulations in China and Singapore.

7. Cost Control, Budget Management & Finance Collaboration

• Take full ownership of end-to-end supply chain cost control, including domestic procurement, production, warehousing, domestic logistics, cross-border sea/air freight, customs clearance, Singapore local warehouse rental, material loss and after-sales compensation.
• Draft annual supply chain budget, track actual expenditure monthly and issue cost analysis reports; implement cost-reduction initiatives such as bulk purchasing, full-container consolidation and local alternative sourcing.
• Coordinate financial reconciliation for supplier payments, freight forwarder/customs charges and warehouse service fees; compile complete documentation for finance team to claim export tax rebates.
• Calculate Total Landed Cost for both markets; compare comprehensive costs of direct shipment from China vs local procurement in Singapore to optimize procurement mix.

8. Supply Chain Risk Control & Emergency Support

• Identify full-chain risks and formulate response contingency plans:Domestic risks: raw material price hikes, factory shutdown, logistics disruptions caused by extreme weather, food quality incidents;Cross-border Singapore risks: suspended commodity inspection, SFA policy changes, cargo detention due to customs inspections, surging sea freight, vessel schedule delays and breakdown of Singapore local cold chain facilities.
• Maintain safety buffer stock: keep core semi-finished goods in domestic warehouses and a 30–45-day inventory of key sauces in Singapore overseas warehouses to offset cross-border transit delays.
• Develop alternative resource pools: backup export manufacturers in China, multiple freight forwarders & customs brokers, a secondary cold chain warehouse in Singapore and local alternative ingredient suppliers.
• Monitor geopolitical, regulatory and epidemic risks; track updates of China export inspection policies and Singapore SFA import bans to adjust export cargo schedules proactively.

9. Digitalization, Process Optimization & Cross-department Collaboration

• Oversee domestic WMS/TMS inventory and logistics systems; connect ordering data from Singapore stores and overseas warehouse stock data to realize real-time stock synchronization between China and Singapore.
• Sort out and update supply chain SOPs for both markets, including domestic procurement & production workflows, China-Singapore export customs clearance procedures, Singapore warehouse receiving standards and abnormal issue handling processes; drive lean operations to cut material loss.
• Maintain regular cross-department coordination:Operations Team: store sales volume, new store expansion roadmap and stock preparation for promotions;R&D Team: raw material supply for new products and pre-audit of export compliance;Finance Team: budget execution, payment reconciliation and export tax rebate filing;Quality Control Team: implementation of dual-market inspection standards;Local Singapore Operations Team: store order placement, local warehouse management and customer complaint resolution.
• Continuous process improvement: reduce inventory turnover days, shorten customs clearance lead time, lower food loss rate and lift on-time delivery rate to retail stores.

10. Team Management

• Build the supply chain team consisting of procurement, planning, warehousing & logistics staff in China plus dedicated cross-border import & export specialists; clarify job responsibilities and performance appraisal metrics.
• Conduct team recruitment, professional training covering food import & export, SFA regulations and cold chain management, monthly performance reviews and talent pipeline development.
• Liaise with person-in-charges of Singapore local warehousing & delivery partners and unify their performance assessment standards.

11. Reverse Logistics & Waste Management

• Centralize collection, scrapping and record-keeping of near-expiry and damaged food materials in China.
• Administer compliant destruction or return shipment procedures for non-conforming imported goods in Singapore.
• Promote recycling of packaging materials and circulation of cold chain turnover boxes to cut procurement cost of consumables.