Urgent! Import/ Export Manager (Logistics/East area)

Responsibilities:

• Team Leadership: Lead, mentor, and support the Airfreight Import/ Export Customer Service team to ensure staff effectively manage the full end-to-end import process.

• Operational Management: Oversee day-to-day import/ Export activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.

• Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.

• Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.

• Customer Escalation Handling: Manage complex import/ Export -related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.

• Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import/ Export shipments.

• Compliance & Governance: Support the development and enforcement of import/ export customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements:

• Supervisory experience in airfreight import/ expt customer service and billing.
• Strong understanding of airfreight import/ export processes, documentation, and customs requirements.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
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