Customer Onboarding Manager (e-Commerce)

Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1’500 employees across 4 continents. With opera-tions across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce par-cel solutions for e-tailers selling internationally. We provide a number of value added services too, including returns, fulfilment and let-tershop, and we have acquired a number of companies to enhance our services, including eShopWorld a global e-commerce software business.
Customer Onboarding Manager
Asendia Singapore is creating this Customer Onboarding Manager role to better support its development in the e-com-merce segment and more importantly to improve the overall customer experience from initial touchpoint to daily business. This role will drive the standardization of onboarding processes across functions (IT, Finance, CS, Operations, etc.) within Asendia together with external partners.
As this is a newly created position, it is a unique opportunity for a strong individual to develop its skills within a growing company such as Asendia Singapore.

Your tasks
• You support the Sales / BDM team in the onboarding of new customers liaising with other departments such as IT / Operations & Finance
• You define the onboarding processes from the 1st touchpoint to the business as usual (including the “nursing phase”)
• You improve the overall customer experience with ASSG from onboarding process to reporting
• Additionally you manage a portfolio of small / medium sized customers making sure that they deliver full revenue potential with upselling opportunities
• To improve the customer reporting function within the organization (with focus on service level) working closely with the BDM and CS

Your profile
• 1-3 years of experience in Customer onboarding / Customer experience functions in the e-commerce / logistics / transportation sectors
• Project management skills are required as you work across all departments and external partners
• You have knowledge in the e-commerce sector, in marketplaces / platform integrations as Shopify, Magento, etc.
• You are a motivated, persistent and flexible per-son with the capacity to listen and understand cus-tomer’s requirements
• Your strong communication skills ensure the ca-pability of working with people of various nationali-ties, on varying levels of hierarchy
• You have a degree (Bachelors/Masters) in Busi-ness, Engineering, Finance, Economics or in another highly analytical field

Our facts
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
We recognise that you spend more time at work than you do at home, so to compensate we offer a dynamic and informal work environment.
Employees wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch, we are waiting to hear from you.