Digital Engagement Management Specialist

The Marketing Digital Engagement Management Specialist supports the execution of digital campaigns in key segments across the Asia Pacific region. This is a role in a dynamic work team driving business performance and customer engagement initiatives through differentiated marketing tactics. S/he is responsible for the execution of digital programmes, management of budgets, as well as data analyses and insights which contribute to evaluation and refinement of digital programmes. S/he also provides project management support by managing key program execution components including customer segmentation, coordination of tasks with agencies, cross functional teams and/or vendors etc.

Job Responsibilities:

• Lead implementation plans for successful execution of relationship marketing activities for countries in Asia through coordination with key stakeholders and management of internal data
• Support digital programme design and forecasting work based on various business goals and across different communication channels with focus on digital platforms
• Manage budgets, ensuring timely submission of purchase orders and chargebacks with regional stakeholders
• Maintain a database of customer information that includes profiling data (i.e. segment, shipping trends etc) and performance of digital engagement activities
• Report and monitor performance of campaigns, through UPS data systems and develop a model approach towards measuring the results of marketing initiatives, routinely offer insights regarding any variance from expected performance or for future enhancements
• Generate related reports/analysis and presentations to management for consideration/review/approval

Job Requirements:

• Possess a Diploma or Bachelor's Degree in business studies, Marketing, Statistics, Finance or Strategy disciplines
• Three years working experience in similar job capacity preferred
• Proficient in Microsoft Excel and Access, e.g. Pivot table, V-lookup
• Familiar with data visualization tool i.e. PowerBI
• Fast learner, proactive team player and ability to work in a fast pace environment
• Proficient in database knowledge with strong data mining skill
• Strong organizational and problem solving skill
• Fluent in English (reading, writing and spoken). Proficiency in Mandarin is a plus to faciliate with China-based partners.