Field Service Engineer

Company Overview

Everlife-Chemoscience Pte. Ltd supplies Singapore’s clinical and scientific communities with diagnostic and scientific solutions. We provide laboratories with advanced product technologies and services, supporting health and science outcomes through strong technical expertise and market knowledge.

Job Summary

You will deliver after-sales service, installation, commissioning, and repair of laboratory and analytical equipment. Provide technical consultation, troubleshoot issues promptly, and maintain high-quality preventive maintenance to ensure customer satisfaction.

Responsibilities

• Deliver after-sales service support, including installation, commissioning, and repair of laboratory, research, and analytical equipment
• Provide technical consultation to customers to resolve equipment-related issues
• Troubleshoot equipment problems and implement corrective actions within targeted timelines
• Prepare detailed service reports documenting maintenance and repair activities
• Interpret technical drawings and troubleshooting charts to diagnose faults accurately
• Perform electrical and electronic troubleshooting down to the component level to restore equipment functionality
• Apply expertise in analytical instruments and follow installation, preventive maintenance, and service procedures, especially for liquid handling systems
• Quickly learn and assimilate new technologies to support evolving equipment needs
• Execute quality repair and preventive maintenance services at customer sites to ensure optimal equipment performance
• Standby activation

Preferred competencies and qualifications

• Diploma or Degree in Electronics, Electrical, Mechanical Engineering, or equivalent
• Minimum 2 years of related work experience in service or maintenance within the scientific industry
• Understanding of robotic liquid handling equipment
• Valid Class 3 driving license and access to a personal vehicle
• Strong communication and interpersonal skills to engage effectively with customers
• Ability to work independently and collaboratively within a team
• Detail-oriented, self-starter, and coachable with a high level of troubleshooting aptitude
• Ability to adapt to a multi-tasking environment and work under pressure
• Self-motivated, results-oriented with good business acumen