IT Officer

Roles & Responsibilities

• Setting up of all technical and network preparations for new stores – including computers and printers, mobile phones, CCTVs, WIFI, telephone lines.
• Overseeing and supervising technical set ups by external vendors – this may include weekends and may be out of the office.
• Researching and getting quotations for computer and network systems.
• Applying for and maintaining network and telephone systems for new stores.
• Manage all computer systems, hardware, software, and networks in the group of companies.
• Ensuring all stores CCTV are in working order.
• Ensuring all technical stuff are in good working order for existing stores.
• Repair and training of all things related to IT.
• nstall, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
• Provide technical support to users, including troubleshooting and resolving IT-related problems.
• Ensure security of IT systems, including data backup, antivirus protection, and access controls.
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
• Collaborate with other departments to understand IT needs and requirements.
• Daily maintenance of PC and laptop, including operating system installation and software configuration.
• Daily inspection and maintenance of server room.
• System configuration, user authority management, and corresponding review work.
• Assist to set up and reviseIT SOP, IT Guide and IT Policy.
• Monitoring and tracking of incidents.
• Log, track and escalate related IT issues to the correct entity. Responsible and take ownership till closure.
• Any work assigned from time to time by the Management.