Maintenance Engineer

TOPPAN Next Tech is aggressively expanding its Security Solutions & Services (SSS) Division to enhance its business edge and to pursue exciting emerging opportunities in the market place:

• Multi Modal Biometrics (face, fingerprint, iris)
• Key Installation Protection (military bases, army camps, protected buildings, secured facilities)
• Vehicle Access Clearance (2FA, biometric authentication, vehicle barrier booms, digital I/O, relays, industrial automation, various types of sensors)
• Personal Access Clearance (autogates, turnstiles, registration kiosks, biometric authentication, visitor registration systems, people counting and tailgating detection)
• Border Management including Automated Gates/Kiosks
• Mobile Digital ID

Responsibilities

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 7x24 and rotating shift is required
• Manage relationships with customers, contractors and suppliers
• Monitor equipment inventory and place orders when necessary
• Monitor electrical and systems to ensure the functionality
• Diagnose faults and troubleshoot technical issues
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to the respective product vendor
• Repair and installation maintenance activities
• Maintain maintenance logs and report daily, weekly and monthly activities
• Ensure that designated systems are fit for purpose and provide proactive support/solutions when required
• Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems
• To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work
• Any other ad-hoc duties as required or assigned

Requirements

• Degree/Diploma in Computer Science, Engineering or any related disciplines.
• 3-5 years experience in a system integration maintenance role
• Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup
• Ability to keep track of and report on activity
• Experience in working maintenance operations, especially ITIL standard
• Excellent communication and interpersonal skills
• Develop and maintain strong relationships with staff members and customers
• Competent in problem-solving, team building, planning and decision-making
• Familiar with Singapore Government project’s operational support will be an added advantage