PCBA REPAIR TECHNICIAN (SERVICE SUPPORT)

Position title: PCBA Repair Technician (Service Support)

Position Summary

We are seeking a hands-on Manufacturing Technician to support the establishment and operation of our Service Centre. The primary responsibility of this role is PCBA diagnosis, repair, and failure analysis for returned or defective products. As the service centre is currently in its startup phase, the successful candidate will also be involved in a wide range of operational and technical activities, including product assembly, testing, process documentation, technical support, and continuous improvement initiatives.

This role is ideal for a technically inclined individual who enjoys troubleshooting electronic assemblies, working directly with products, and contributing beyond a defined job scope in a dynamic and fast-paced environment.

About the Job

1. PCBA Repair and Failure Analysis (Primary Responsibility, ~50–60%)

• Perform fault diagnosis, troubleshooting, repair, and functional testing of PCBAs from returned or defective medical devices.

• Conduct component-level fault isolation.

• Provide repair reports and feedback to support quality improvement initiatives.

• Maintain repair records, repair tools, and spare parts inventory.

2. Product Assembly, Testing, and Continuous Improvement (~30–40%)

• Perform product assembly, functional testing, inspection, and packaging in accordance with established procedures to ensure compliance with quality standards.

• Support the receiving, registration, and inventory counting of incoming materials and returned items; classify and consolidate returned defective spare parts and perform repair disposition based on failure conditions.

• Record and maintain product and repair-related data, ensuring data integrity, accuracy, and traceability.

• Prepare and maintain process documentation, including Work Instructions (WI), repair procedures, and test specifications.

• Support production and repair process improvement initiatives to enhance efficiency, yield, and product quality.

• Ensure all activities comply with the company’s Quality Management System (QMS) and applicable regulatory requirements (e.g., ISO 13485).

3. Customer Service Operations Support (~10–20%)

• For repaired PCBAs and other spare parts that have passed all required testing, arrange and document final verification testing, perform cleaning and packaging, apply the necessary labels, maintain inventory and accounting records, and conduct periodic stock counts in accordance with company requirements.

About You

Essential

• ITE, Diploma, or equivalent qualification in Electronics, Electrical Engineering, or related discipline.

• Hands-on experience in PCBA troubleshooting, soldering, rework, and repair.

• Ability to read electronic schematics and identify electronic components.

• Familiarity with test equipment such as multimeters, power supplies, and oscilloscopes.

• Strong problem-solving and root-cause analysis skills.

• Willingness to perform both technical and operational tasks in a startup environment.

Preferred

• Experience in medical device, electronics manufacturing, or repair service environments.

• Ability to communicate in Mandarin to coordinate with technical teams in China.

• Familiarity with customer service repair processes and experience in after-sales service operations.


岗位概述

我们正在招聘一名动手能力强的制造技术员（Manufacturing Technician），以支持公司售后服务中心的筹建与日常运营。

该岗位的核心职责为对返修及不良产品进行PCBA诊断、维修及失效分析（Failure Analysis）。由于服务中心处于初创阶段，该职位还将参与多项跨职能的运营及技术工作，包括产品装配、测试、工艺文件编制、技术支持以及持续改进项目等。

该职位适合具备电子技术背景、热衷于电子产品故障排查（troubleshooting），并愿意深入一线直接参与产品维修与制造，同时能在动态及快速变化环境中承担多任务工作中求份稳定职业的候选人。

工作职责

1. PCBA维修与失效分析（主要职责，约50–60%）

• 对返修或不良医疗设备中的PCBA进行故障诊断、问题排查、维修及功能测试。

• 进行元器件级（component-level）故障隔离与失效分析。

• 给出维修报告和反馈质量改进的信息

• 维护维修记录、维修工具及备件库存管理。

2. 产品装配、测试、与持续改进（约30–40%）

• 按照要求执行产品装配、功能测试、检验及包装工作，确保产品符合质量标准。

• 支持来料及返修物料的接收（Receiving）、登记、盘点工作,对返回故障备件分类汇总，根据不良的状态进行维修处置。

• 负责产品及维修相关数据的记录与维护，确保数据完整性、准确性及可追溯性。

• 编制及维护工艺文件，包括作业指导书（Work Instructions, WI）、维修流程文件及测试规范。

• 支持生产及维修流程优化项目，以提升整体效率、良率及产品质量。

• 确保所有操作符合公司质量管理体系及相关受监管要求（如适用 ISO 13485）。

3. 客服运营相关工作（约10–20%）

• 对于已维修处理完成并测试符合要求的PCBA电路板和其他备件，根据公司要求，安排完整测试留下记录，清洁包装并打包好，包装相关标签贴好，并登记做账，定期盘点。

任职要求

必备条件（Essential）

• 电子、电气工程或相关专业，中专（ITE）/大专（Diploma）或以上学历。

• 具备PCBA故障排查、焊接（soldering）、返修（rework）及维修的实际动手经验。

• 能够阅读电子电路原理图（schematics）并识别电子元器件。

• 熟悉常用测试设备，如万用表（multimeter）、直流电源（power supply）、示波器（oscilloscope）等。

• 具备较强的问题分析能力及根因分析（Root Cause Analysis）能力。

• 能适应初创环境下多任务、跨职能的工作模式，同时承担技术及运营类工作。

优先条件（Preferred）

• 有医疗器械、电子制造或维修服务行业经验者优先。

• 熟悉ISO 13485或其他受监管制造体系（Regulated Manufacturing Environment）者优先。

• 能使用中文与中国技术团队进行沟通协调。

• 对于客服维修流程熟悉，从事过客服相关工作

• 对于PLM/SAP/ERP/OA系统有一定了解

• 能独立完成故障备件的维修，并给出书面的维修报告