Repair Technician (Smart Home Appliances)

Job Scope

• Examining customers' appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on home appliances such as robot vacumns, air purifier and wet and dry.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.
• Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances.
• Billing customers and collecting payments.
• Handle after-sales customer support upon completion of repair

Job Requirement

• Fresh graduate are welcomed (training will be provided)
• Able to work independently with less supervision
• Good knowledge on product and SOP
• Equipped with good soft skills to help handle difficult customers
• “Willing to do” & “Willing to learn” attitude
• Equipped with Basic Excel knowledge

Benefits:

• Dental insurance
• Employee assistance programme
• Employee discount
• Food provided
• Free parking
• Health insurance
• Professional development
• Vision insurance