S

Service Supervisor

salary Salary :

$3,200 - 3,600 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Service Supervisor

Responsibilities

1. Team & Operations Management

  • Lead and supervise field service engineers/technicians.
  • Schedule and coordinate service visits and dispatch jobs efficiently.
  • Monitor & improve key metrics like response times and resolution rates.

2. Technical Escalation & Support

  • Provide guidance on installation, troubleshooting, preventive maintenance.
  • Serve as the escalation point for complex technical issues.

3. Customer Relationship Management

  • Act as the main point of contact for clients on service matters.
  • Manage escalations, ensure service satisfaction, and maintain strong client relationships.
  • Conduct site visits to monitor performance and promote service enhancements.

4. Service Planning &Documentation

  • Manage spares inventory and ensure proper documentation of service activities.
  • Review and approve service reports,
  • SOP, DHR - maintenance          

5. Safety, Compliance & Training

  • Enforce safety standards and conduct field audits.
  • Drive compliance with internal protocols and industry regulations.
  • Identify training needs and upskill the team.

Requirements

  • Education:
    Diploma or Higher Nitec in Electrical, Mechanical, Mechatronics, or related field.
  • Experience:
    2–4 years in field service, technical support, or maintenance.
    Experience supervising technicians or service teams is preferred.
Original job Service Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

SIIX-AGT MEDTECH PTE. LTD.

A provider of robotics solutions for healthcare, SIIX-AGT MedTech Pte Ltd specialises in service robots and surgical robots clinical application, design and development. SIIX-AGT MedTech Pte Ltd is a joint venture between SIIX Corporation and Abacus Global Technology Pte ltd. SIIX Corporation (TSE)...

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