Technician

Job Summary:

• Responsible for performing Volvo Construction Equipment repairs and maintenance work, both in workshop & at job sites as assigned, in accordance with dealer and factory standards. This individual must work independent of direct supervision and also will oversee the work of any trainee or apprentice technician assigned.
• The Technician is a front-line employee with direct customer contact and is a valued, essential element of dealer success. In addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Job Content:

1. Roles:

• Perform all services & repair works on Volvo Construction Equipment machines in workshop and job sites.
• Ensure all service to customer or company-owned equipment is completed efficiently, on time and correctly accordingly to dealership and factory specifications.

2. Main Tasks/Responsibilities/Authorities:

• Plan work procedures by using related technical literature, personal experience
• Provide parts recommendation, pre-order all parts and materials required to perform assigned repairs
• Ensure all hand tools, camera, pressure gauges, multi-meter, VCADS & other special tools are available in service vehicles to perform repair or service jobs
• Responsible for diagnosing problems, use testing & diagnostic equipment, disassembly/assembly, repair of the equipment, estimating repair costs and minimizing re-work
• Maintain clean work area, be able to properly use and take care of workplace, tools, equipment at field and workshop
• Makes sure that all tools and special equipment used on repairs are clean before being returned and returned to original location in working condition
• Maintain the field vehicle in a manner aimed at ensuring proper operations and condition, clean and cosmetically pleasing manner as per guidelines
• Complete all job cards, reports and claim after reach job
• Maintain proper job documentation; working records for time, parts, supplies and outside purchase in repairs and ensure all the records kept are eligible or incompliance with established methods
• Record all record keeping daily from the field
• Completes repairs within performance standards guidelines as set by the dealer: repair time, quality of repairs / amount of rework, quantity of repairs / labor efficiency and other measures
• Make sure all repair jobs completed with the cause of failures identified and match to the solutions necessary to affect a repair
• Reports additional work as found on machines and notify supervisor regarding the progress of the repair job
• Provides advices to customers to resolve operational issues that are causing machine failures
• Collection of machine performance data and feedback the same
• Participates in all training required and offered by the dealer and manufacturer
• Stays up-to-date with current heavy equipment technology and information provided through supervisor
• Ensure all parts and materials not used are returned as per company guidelines
• Save and properly handover warranty parts to supervisor after job is completed
• Leads work of any apprentice / trainee technicians as assigned
• Making personal appearance in a professional and neat condition
• Conducts himself in a proper business manner reflecting respect and honesty and contributes to building excellent company/customer relationships
• Understand and follow national and local regulations, such as those governing the disposal of hazardous wastes
• Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
• Work safely and use safe techniques and responsible for on-the-job safety practices
• Perform duties as assigned by supervisor, during and/or after official working hours as required

3.  Key Skills:

• Report writing, schematic reading and machine repair skills.

Education/Professional Qualifications required for the position:

• Diploma and/or technical school program in: diesel engines and fuel systems, hydraulics and hydrostatics, power trains, electrical and electronics, air conditioning and climate control systems and proper safety& environmental practices
• Minimum 2 (two) years experience in the repair and overhaul of heavy equipment and its components
• Strong interest in equipment technology as well as mechanical ability
• Ability to read and comprehend instructions and technical literature
• Good working attitude, team player
• Strong customer orientation, interpersonal skills to work effectively with company personnel & customers, promote excellent customer relationships at all times.
• Valid driver’s license and a good driving record will be an advantage
• Ability to perform heavy physical labour