CS Service Coordinator

Introduction to the job

• This role focuses on managing service administration activities, supporting the end-to-end execution of service operations across multiple tasks. Working under close supervision, the scope is primarily local but requires coordination across functions to ensure smooth and timely execution.

• The role is responsible for service order tracking, parts ordering and delivery coordination, and customer interaction, ensuring operational readiness and service commitments are met. It plays a key part in maintaining accurate records, monitoring service progress, and supporting effective communication between internal teams and customers.

• In addition, the role requires basic process thinking and a continuous improvement mindset, with the ability to identify gaps, improve ways of working, and contribute to more efficient service operations.

Role and responsibilities

• Service Order Management

• Track and monitor service orders to ensure timely execution and closure (TECO)

• Support accurate time writing, status updates, and follow-up on open or aging orders
  

• Parts Ordering & Delivery Coordination

• Manage parts ordering processes in SAP or relevant systems

• Coordinate with internal teams to ensure timely delivery and availability of parts

• Monitor and communicate parts shortages or delays impacting service execution
  

• Customer Interaction & Support

• Act as a point of contact for customers on service-related administrative matters

• Provide timely updates on service status, parts availability, and delivery timelines

• Ensure clear and professional communication to support customer satisfaction
  

• Operational Governance & Compliance

• Maintain accurate administrative records for service activities

• Support tracking of tool calibration, logistics, and service-related documentation

• Ensure adherence to operational processes and service standards
  

• Data Analysis & Reporting

• Generate standardized service and logistics reports

• Support data collection and analysis for performance tracking and decision-making
  

• Stakeholder Coordination

• Collaborate with cross-functional teams (e.g. field service, logistics, planning)

• Provide relevant updates and inputs to Project Leads or stakeholders
  

• Problem Identification & Escalation

• Identify issues impacting service execution

• Resolve basic problems or escalate appropriately to ensure continuity of operations
  

• Continuous Improvement (CI)

• Identify gaps and inefficiencies in service administration processes

• Propose practical improvements to enhance workflow efficiency and accuracy
  

• Knowledge Sharing & Capability Building

• Share best practices and ways of working with team members

• Build foundational knowledge of service operations, systems, and processes

Education and experience

Diploma or Bachelor’s degree with 1–3 years of experience in service operations or logistics, with basic process thinking and SAP systems knowledge.