Customer Operations & Admin Executive

Job Description:

Customer Operations (70%)

1. Customer Renewals Management

• Proactively track upcoming contract renewals and reaching out to customers at least 60-90 days before expiration
• Process renewals including quotations and contracts from start to completion
• Maintain renewal pipeline and provide renewal updates on a regular basis
• Maintain customer contracts and records in a timely and organized manner
• Coordinate between customers and internal teams (tech support, billing, sales)
• Achieve renewal targets of at least 80%

2. Customer Relationship Management

• Regular check-ins via email and phone with install base customers
• Address feedback and basic enquiries of install base customers appropriately
• Assess and route customer issues to respective ENX sales & technical team as required
• Identify Upsell/ Cross-sell opportunities based on customer usage, growth or needs
• Qualify leads and pass them on to Sales team for follow up
• Organize customer training sessions, including onboarding of new user/s from install base customers for training of ENX Sustainability Suite platform.
• Support Marketing Head in customer engagement initiatives to drive customer success function – identify opportunities for case studies, testimonials and organize customer events.

ADMINISTRATIVE DUTIES (30%)

3. Vendor & Supplier Management

• Manage vendor & supplier database and pricing list
• Support procurement needs of ENX projects, working closely with sales and field engineer teams
• Handle RFQs and pricing, issue PO, track inbound deliveries
• Maintain inventory, record material drawdowns
• Track and record requests and termination of SIM cards for customers’ project deployment

4. Office and Facilities Management

• Manage office supplies and services related contracts, including facilities, cleaning and others
• Assist to organize company events or team activities when required
• And any other ad hoc tasks assigned

Role Requirements

• Diploma in Business Management/ Marketing or related field.
• 3-5 years of working experience, preferably in a customer relationship management capacity
• Self-starter who thrives with autonomy and decision making within established guidelines
• Comfortable to work independently with minimal supervision
• Meticulous with very strong organizational skills to manage operations and administrative duties
• Excellent communication skills to engage with customers
• Strong interpersonal skills to work with multi stakeholders internally and externally
• Able to work with tight deadlines and perform under pressure with multiple priorities

What We Offer

• Competitive salary and performance incentives.
• Opportunities to work on high-impact sustainability projects.
• Collaborative and innovation-led team culture
• Training & development opportunities