EQUIPMENT SERVICE ENGINEER

This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports.

Job Responsibilities

• Automation system installation, testing, commissioning, and maintenance.

• Setup electronics controllers, PC, and install software.

• Perform onsite machine buy-off as per agreed customer requirements

• Analyze equipment failures and identify root causes to effectively repair equipment failures.

• Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem

• Able to repair electrical components, setup robot software, PC software.

• Establish a seamless interface between customers and Getech.
• Demonstrate high integrity and work independently with minimal supervision.
• Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary.
• Respond to phone support and onsite support requests in accordance with SLA.
• Prepare and present accurate, detailed service reports in a timely manner.

Job Requirement:

• Diploma or Bachelor’s degree in Electronics, Computer Engineering or equivalent

• 3 years or more of experience in automation systems setup or service support

• Proficiency in electrical components such as servo motors and robots

• Proficiency in installing software, configuration and setting up PCs and machines

• Ability to read equipment log files and process flows to debug machine breakdowns

• Strong problem-solving skills, both analytical and technical

• Effective listening, verbal and written communication skills

• Ability to work collaboratively in a team environment

• Willingness to learn new technologies on a regular basis

• Good time management skills, including the ability to perform multiple tasks and prioritise assigned tasks

• Willingness to travel for overseas assignments on short notice.