IT Support Technician

Job Description & Requirements

Job Scope

• Provide hands-on technical support for computers, printers, network devices, and

smart systems within the site.

• Install, configure, and maintain workstations and essential business software

(Windows and open-source environments).

• Perform routine troubleshooting for hardware, network, and connectivity issues.

• Maintain system uptime, file sharing, and basic data backup processes.

• Keep IT assets, cabling, and documentation well-organised and up to date.

• Support CCTV, access control, and smart/IoT devices when required.

• Work closely with the IT Manager to implement improvements, adopt open

technologies, and streamline operations.

Requirements

• Min Higher Nitec in IT Systems and Network.

• Basic knowledge of PC hardware, networking, and common operating systems.

• Prior experience in IT support or system setup preferred.

• Comfortable learning new tools and platforms (e.g. LibreOffice, Linux, open-source

utilities).

• Strong problem-solving attitude — able to investigate, test, and learn independently.

• Organised and methodical, keeps records and follows process documentation.

• Communicates clearly and can explain issues in plain language to non-technical users.