Operations Manager

Role Overview

The Operations Manager will own the day-to-day operations of our Singapore facility, overseeing receiving, warehousing, processing, quality assurance, and outbound logistics of specialty aerospace materials. This role requires deep familiarity with aerospace quality standards (AS9100/AS9120), specialty metals handling, and the discipline to maintain strict compliance with customer and regulatory requirements.

Key Responsibilities

Operations & Warehouse Management

• Direct daily operations including receiving, inspection, storage, processing, and outbound shipment of specialty alloys and metals.

• Develop and execute production and delivery schedules to meet customer OTD requirements.

• Maintain and continuously improve warehouse layout, workflows, and processing efficiency.

• Oversee inventory accuracy through systematic cycle counts, spot checks, and annual stock takes;

Quality & Compliance

• Establish, maintain, and continuously improve the quality management system in line with AS9100/AS9120 and ISO9001 standards.

• Manage incoming inspection of mill certificates, material test reports (MTRs), and physical goods against customer and aerospace specifications (AMS, ASTM, MIL, BMS, etc.).

• Lead internal audits, customer quality audits, and third-party certification audits.

• Resolve non-conformances, initiate corrective and preventive actions (CA/PA), and drive root cause analysis.

Customer & Supplier Management

• Ensure on-time delivery performance to aerospace customers (target: 100% OTD for LTC customers).

• Act as the operational point of contact for key aerospace accounts; manage quality disputes and delivery escalations.

• Conduct supplier assessments and performance tracking; follow up on supplier quality issues.

Cost, Budget & Continuous Improvement

• Formulate and manage the operations budget; identify and implement cost reduction initiatives.

• Apply LEAN, Kaizen, and Six Sigma methodologies to drive measurable process improvements.

• Oversee preventive maintenance of processing and warehousing equipment.

Safety, EHS & Team Leadership

• Ensure full compliance with Singapore MOM regulations and company EHS policies; maintain a zero-injury culture.

• Lead, develop, and performance-manage a growing operations team.

• Conduct onboarding, safety, and skills training (including forklift, EHS, 5S).

Regulatory & Cross-Functional Coordination

• Manage Singapore customs compliance, import/export documentation, and any strategic goods (SGCA) obligations relevant to specialty metals.

• Collaborate closely with sales, procurement, finance, and logistics to ensure seamless order fulfilment.

Requirements

Essential

• Minimum 10 years of operations or quality management experience in specialty metals distribution, aerospace manufacturing, or related industry.

• Hands-on experience with aerospace quality standards: AS9100 / AS9120 (internal auditor qualification strongly preferred).

• Proven track record managing OTD performance and inventory accuracy in a high-compliance environment.

• Experience managing aerospace material specifications (AMS, ASTM, MIL, BMS, etc.) and mill certificate review.

• Strong leadership skills — experience managing warehouse/operations teams of 5 or more.

Preferred

• Experience with LTC (Long-Term Contract) aerospace customer programmes (e.g., Honeywell, Pratt & Whitney, GE Aviation, RTX).

• Aerospace distributor qualifications such as P&WC MCS/LCS, Honeywell Gold Supplier, or equivalent.

• Six Sigma Green Belt or higher; LEAN manufacturing experience.

• Familiarity with specialty alloys such as Inconel, titanium, or other nickel/cobalt superalloys.

What We Offer

• A key leadership role in a high-growth specialty materials company with an ambitious regional expansion plan.

• Direct exposure to a prestigious international aerospace customer base.

• Competitive compensation package commensurate with experience.

• Opportunity to shape the operational foundation of the company from the ground up.