QUALITY ASSURANCE MANAGER

Company Overview

TUSK INDUSTRIES PTE. LTD. is committed to maintaining high standards in product quality, service delivery, operational efficiency, and customer satisfaction. We focus on continuous improvement, compliance, and reliable operational practices to meet client and company requirements.

Job Title

Quality Assurance Manager

Job Summary

The Quality Assurance Manager will be responsible for overseeing quality control and quality assurance activities to ensure that products, services, and daily operations comply with company standards, client requirements, and regulatory guidelines. The role involves implementing quality procedures, conducting inspections, resolving quality issues, and supporting continuous improvement across the organisation.

Roles & Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, inspection standards, and compliance processes.

• Monitor daily operations to ensure adherence to company quality standards, client requirements, and approved work procedures.

• Conduct regular quality checks, audits, and inspections to identify defects, non-compliance issues, and areas for improvement.

• Prepare and review quality reports, inspection records, corrective action reports, audit documents, and compliance documentation.

• Coordinate with operations, production, warehouse, and management teams to resolve quality-related issues effectively.

• Investigate customer complaints, service issues, product defects, or operational quality concerns and recommend corrective and preventive actions.

• Train and guide staff on quality standards, inspection methods, safety procedures, hygiene requirements, and proper work practices.

• Ensure all materials, products, services, and completed works meet approved specifications before delivery or completion.

• Maintain accurate records and documentation for audits, inspections, internal reviews, and regulatory compliance purposes.

• Support continuous improvement initiatives to improve efficiency, reduce defects, minimise service issues, and maintain consistent quality.

• Liaise with suppliers, clients, and internal departments to communicate quality requirements, performance standards, and improvement actions.

• Enforce workplace safety, hygiene, and operational standards consistently across relevant work areas.

Requirements

• Diploma or Degree in Quality Management, Engineering, Business Management, Logistics, Operations Management, or a related field.

• Relevant experience in quality assurance, quality control, operations, production, logistics, warehouse, or service management.

• Knowledge of ISO standards, workplace safety procedures, audit practices, quality documentation, or compliance requirements will be an advantage.

• Strong leadership, problem-solving, communication, and coordination skills.

• Able to work independently and manage quality issues professionally.

• Good attention to detail and ability to maintain accurate records and reports.

• Able to coordinate with internal teams, suppliers, clients, and management to achieve quality objectives.