Sales Account Manager

The Sales Account Manager at FUJIFILM Electronic Materials (Singapore) Pte Ltd drives revenue growth by managing key customer accounts, developing strategies to secure new business, and ensuring high customer satisfaction. The role involves coordinating with internal teams to resolve issues, analysing market trends, and maintaining strong customer relationships to support FESG’s business objectives.

Principal Duties and Responsibilities:

• Responsible for achieving identified revenue targets for FESG products and/or services.

• Responsible for developing a complete account/territory strategy, creating an account/territory plan, and executing account/territory plan.

• Responsible for developing and maintaining strong business relationships with key and influential customers contacts.

• Maintain frequent contact with all key functional organizations at each customer site that influences the use, application, or commitment to FESG products and services.

• Ensure FESG is properly positioned to maintain existing business, to gain competitive business and to secure next generation (expansion) opportunities.

• Keep customers informed regarding FESG’s products, services, and relevant activities.

• In the event of quality and delivery issues work directly with cross-functional team members including manufacturing plant to develop quick response to issues and coordinate feedback and corrective actions to the customer. Serve as the account owner for resolutions of customer issues.

• Appropriately and effectively utilize FESG resources to capture new business opportunities and to solve customer problems.

• Provide regular sales forecasts and business information to FESG for each customer.

• Identify, evaluate, and secure sales opportunities at assigned accounts, which are consistent with company product line objectives, provide pre-sale and post-sale technical/commercial support.

• Gather and report information on competitor’s products, process results and progress through established relationships with the customers. Assess competitive risks both from a technical and business perspective and take necessary action to address.

• Update the market landscape related to industry events, materials, services, and innovations.

• Act as the primary advocate for the customer into FESG.

• Strive for and drive to achieve high levels of customer satisfaction ratings for FESG.

• Participate in other tasks, assignments and projects as delegated by Senior Sales Manager.
  

Minimum Educational (Formal Training, Languages, Abilities) And Experience Requirements:

• BS required; MBA preferred.

• Minimum 3 years in Semiconductor industry experience with emphasis in product introduction, sales, marketing, and customer interface. Demonstrates technical knowledge regarding Semiconductor Wafer Fabrication Manufacturing is preferred.

• Proficiency in the use of Microsoft Word, Excel, and PowerPoint to generate detailed technical sales, marketing reports, and spreadsheet.