Sales & Technical Executive

JOB DUTIES:

• Establish and maintain good relationships with new and existing customers.
• Ensure prompt follow-up and response to all customer's requests.
• Handling customer RFQ by sending quotation and following closely for quotation status.
• Attend to customer's requirements & coordinate on the necessary support until order is fulfilled.
• Coordinate with internal logistics, planners, purchasers, production, QA, and accounts receivable teams to process customer orders from purchasing order receipt through to invoicing and payments.
• Analyse and prepare forecast data for internal purchasing and planning.
• Organise meeting with internal team to ensure a comprehensive understanding of customer requirements.
• Handling inventory status to ensure existing stock enough to support customer forecast and coming demand.
• Responsible for resolving customer's feedback regarding ECN changes, quality or delivery issue to ensure provide high levels of customer satisfaction.
• Observe and comply with the company's safety and health system, safe work procedures and instructions, as well as safety policy and rules.

EXPERIENCE REQUIRED:

• Possess a technical background in injection molding.
• Have experience in managing projects, interacting with customers, and collaborating with internal teams.
• Have experience in business development (BD).