Service Engineer

Job Description:

• Installing, troubleshooting, repairing, and maintaining CNC machine tool equipment and controls on-site. 
• Offering technical support and assistance to customers. 
• Conducting preventive maintenance and providing after-sales technical support. 
• Cultivating strong customer relationships. 
• Collaborating with the spare parts coordinator to identify necessary parts for customers and ensure their timely delivery. 
• Handling service proposal and quote requests. 
• Generating service reports through the collection, analysis, and summarization of repair information. 
• Adhering to all safety policies, practices, and procedures. 
• Training and mentoring others as needed. 
• Undertaking other tasks as delegated by the company. 

Requirement: 

• Possession of a diploma or degree in a technical field such as mechanical, electronic, or mechatronics engineering. 
• 3-5 years of experience in field service, involving electrical and mechanical troubleshooting and maintenance of CNC machine tools. 
• Preferential experience CNC control systems like Fanuc, Mitsubishi, and Siemens 
• Demonstrated proficiency in interpreting mechanical drawings, electrical schematics, and PLC ladder diagrams. 
• Strong customer service orientation with excellent verbal and written communication skills in English. 
• Holding a valid driver's license. 
• Proficiency in MS Word, Excel, and Outlook.