SUPERVISOR

Job Summary

Supervise daily operations to ensure efficient workflow and business goal achievement. Manage staff scheduling, training, and performance to maintain high service standards. Handle customer interactions and support management in operational improvements.

Responsibilities

• Supervise daily operations to ensure smooth workflow aligned with business objectives
• Arrange staff duty rosters and allocate manpower based on business needs to maintain adequate coverage
• Train, guide, and motivate staff to uphold high service standards and foster positive work attitudes
• Monitor staff performance regularly and provide constructive feedback to enhance productivity and quality
• Handle customer enquiries, feedback, and complaints professionally to improve customer satisfaction
• Maintain workplace cleanliness and safety while ensuring compliance with company policies and government regulations
• Prepare simple reports on sales, attendance, and stock usage for management review
• Assist management in implementing new procedures, promotions, and operational improvements to support business growth
• Perform additional duties assigned by management to support daily operations