Client Services Manager

We are looking for a talented individual who is highly motivated and loves nurturing client relationships to join us as a Client Services Manager and grow with the Client Service team. You will be responsible for the management of key client accounts, growing the accounts and ensuring success for both clients and the agency. You will oversee an array of turnkey creative projects such as branding, campaign planning and development, content strategy, collateral design, digital asset design, video productions.

Your key responsibilities include:

• Lead and work closely on pitches and pitch presentations with internal teams.
• Work with other members of the agency to respond effectively to new business enquiries.
• Build and nurture good relationships with clients.
• Own your communications with clients - participate in and manage meetings and calls with clients, understand and analyse their needs.
• Gather, share and act upon receiving brief or feedback from client.
• Plan and implement market research to develop marketing and creative strategies and tactics that will be appropriate and effective for your clients.
• Develop briefs based on Client’s input, sound research, account knowledge and brief assigned creative teams.
• Present and sell tactical creative ideas and work to clients.
• Manage and oversee the preparation of proposals, quotations, timelines and billings for your projects.
• Manage and update production timetables, project tracking tools (eg. progress reports, translation and print trackers etc.) to monitor progress of projects and ensure efficient and on-time deliveries.
• Facilitate and manage client feedback as an intermediary between client and agency.

Required Skills and Preferred Qualifications:

• Client-focused with knack for client presentation and management.
• Digitally savvy with a passion for digital communications, marketing and creative solutions.
• Sharp, commercially aware, driven, creative and analytical to help with business development plans.
• Responsible and excellent at keeping teams informed and projects on track and meticulous.
• Degree or higher in Business, Communications, Marketing or related discipline.
• Minimum of 5 years’ experience with a background in advertising, branding, marketing, creative, technology or related communication fields.
• Knowledge of digital marketing, social media management and adept at Microsoft 365 Office applications.

Remuneration will be commensurate with qualifications and experience. Please email your resumes to: [email protected]

Kindly note that only shortlisted candidates will be notified.