Client Servicing Executive (Digital Marketing)

Job Highlights

• Career Exposure and Learning Opportunities
• Professional Development
• Fun and Collaborative Working Culture

Job Description

• Identify opportunities to market the agency's services to existing and new clients, and monitor and develop new services for the agency.
• Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.
• Maintain good relationships with clients to retain and protect our customer base against attrition.
• Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.
• Assist the team in business support and coordinating day-to-day account activities.
• Support sales and marketing by providing relevant information, including customer feedback and sales leads.
• Develop presentations, proposals, and reports for clients.
• Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance.
• Be knowledgeable of company capabilities and products and services, and be up-to-date on digital marketing solutions to effectively communicate all offerings to clients.
• Proactively provide the Account Servicing Manager with regular updates on account activities, including status and call reports.
• Management of project timelines and expectations while building strong relationships in the process to achieve customer satisfaction.
• Ensure actions and key deliverables are being met and kept within the defined scope, along with all internal and external team members.
• Be the main communicator between in-house designers and clients by providing an accurate translation of the web features and design requirements.

Requirements:

• Degree or diploma in Digital Marketing or a similar subject.
• 1 to 2 years of experience in advertising, digital, social, and client-facing activities in an agency environment.
• Experience in project management and the ability to communicate expectations firmly.
• Passionate about digital marketing, understanding trends, digital strategies, and metrics.
• Ability to tell stories with data.
• Ability to adapt to a fast-paced environment.
• Ability to multi-task and handle numerous projects simultaneously.
• Highly organized, with a keen sense of attention to detail.
• Ability to perform under stress to meet deadlines while maintaining a high output standard.

Benefits and Remunerations:

• Commissions and incentives are available for this role
• Annual Salary Review
• Performance Bonus
• Unrecorded leave
• Alternative work-from-home schedule
• Healthcare Benefits
• Transport Claim
• Meal Claim
• Birthday Voucher

**We regret to inform you that only the successful candidate will be notified. **