CRM & Marketing Executive #JTL

This role will play a key part in enhancing the customer journey and loyalty through structured events, activities and programs. Being the key stakeholder in planning, briefing, and executing the events while ensuring theproper ROIs are hit and making adjustments as necessary.

·      Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.

·      Key point of contact for events agency, customers participation, and principal/dealer stakeholders

·      Ensuring all events and activities are productive with long term customer satisfaction and loyalty

·      Analyse customer data and feedback to identify opportunities for improved event experiences and engagement strategies.

·      Provide operational and administrative support for marketing campaigns, customer engagement initiatives, and event activities.

·      Overall support the team with CRM systems, other customer benefits, and CSAT/NPS

·      Perform other ad-hoc duties as assigned.

Who We're Looking For

·      Diploma in Business, Marketing, or equivalent fields.

·      1 to 3 years of customer‑facing experience, preferably with some events/campaign management experience

·      Strong communication skills, both written and verbal, with the ability to engage customers professionally.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EA License No: 99C4599