CRM Customer Engagement Platform Specialist #ESY

Job Description:

CRM Platform Management

• Support management of data exploration enhancements and fixes between UDP, Analytics and Data Cloud

• Provide support for CRM platform future enhancements and coordinate with Tech on implementation

• Coordinate and support new campaign reporting requirements and enhancements with key business users and work with Tech to ensure timely implementation

• Monitor CRM tool performance, troubleshoot issues, and collaborate with technical teams for solutions

• Assist with User Acceptance Testing (UAT) for new CRM projects, ensuring system functionality aligns with business needs

Reporting Cadence

• Monitor, manage and report CRM usage

• Prepare monthly CRM campaign KPI report

• Coordinate with key users to consolidate CRM use cases for Group level reporting and local business unit sharing

Project Management

• Develop and manage project (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.

• Ensure proper messaging, timing, and execution of campaigns. Identify key stakeholders and work with them to negotiate process changes, ownership of processes, and manage project impact.

• Ensure key stakeholders are informed and updated on project status and issues if any.

• Follow up with key stakeholders to ensure timely follow up of key deliverables.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted