E COMMERCE OPERATION CUM MARKETING EXECUTIVE

Full job description

PRIMARY DUTIES AND RESPONSIBILITIES

Responsible to run B2B and B2C eCommerce for Multiple brands with strong coordination with online Platforms (Shopee, Lazada, TikToc etc) & other ecommerence platform.

• Provide end to end solution comprising of order management, Seller center management, fulfilment and coordinate last mile services
• Responsible for quarterly project management from planning to execution and maintenance as well as traffic/sales projection; including product listings, images, campaigns, orders, warehouse management & delivery fulfilment, payments, refunds, customer service and enquiries in all E-Commerce platform.
• Provide good customer service, after-sales service and handling of enquiries on marketplaces (Amazon, Qoo10, Shopee, Lazada, websites etc).
• Work closely with warehouse operations for e-commerce during mega campaigns (may require after office hour/ week end engagement with key stake holders)
• Maintain inventory and stocks in E-Commerce platform.
• Key liaison with retailers (eg: Shopee, Lazada etc)
• Co-ordinate with cross-functional teams to establish & implement online promotional pricing and product strategies to drive and track traffic & sales performance.
• Execute & maintain platform content as instructed by Principles while ensuring all content (pages, products & prices, etc) are up to date, current and in line with guidelines/references at all times.
• Manage pricing and promotional budgets as deployed by the Principles.
• Monitor competition and provide suggestions for improvement.
• Be involved in occasional events and execute any ad-hoc projects given by superior
• Customer’s (Shopee & others) Purchase Order processing into company’s ERP System.
• Do inventory Stock take & Packing of Customer orders