Job Description - MANAGER

  • Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
  • Monitor food quality, hygiene, and customer service standards.
  • Ensure compliance with local regulations, including health, safety, and licensing requirements.
  • Develop and maintain operating policies and procedures.
  • Ensure outstanding customer service to enhance guest satisfaction.
  • Address customer complaints and resolve issues promptly and professionally.
  • Gather and act on customer feedback to improve service quality.
  • Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
  • Foster a positive work environment, promoting teamwork and staff engagement.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Address staff concerns and resolve conflicts effectively.
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