MANAGER

The responsibilities of a Traditional Chinese Medicine (TCM) massage manager typically include the following aspects:

1. **Management and Operations**:

- Supervise and manage the daily operations of the TCM massage center to ensure service quality and customer satisfaction.

- Develop and implement business strategies and goals to increase revenue and market share.

- Monitor financial status, including budgeting, cost control, and financial reporting.

2. **Team Management**:

- Recruit, train, and manage massage therapists and other staff to ensure they have professional skills and service awareness.

- Schedule staff work hours and shifts to ensure smooth business operations.

- Motivate the team to improve work enthusiasm and loyalty.

3. **Customer Service**:

- Handle customer complaints and suggestions, providing high-quality customer service.

- Establish good customer relationships, understand their needs and preferences, and offer personalized services.

- Organize customer feedback surveys to improve service quality.

4. **Marketing**:

- Develop and implement marketing plans to attract new customers and retain existing ones.

- Organize and participate in community activities, health lectures, etc., to enhance brand awareness.

- Promote TCM massage services through online and offline channels.

5. **Technical and Service Quality**:

- Ensure massage therapists are proficient in the latest TCM massage techniques and methods by organizing regular training and learning sessions.

- Supervise and evaluate the service quality of massage therapists to ensure compliance with industry standards.

- Continuously improve and innovate massage techniques and service offerings to meet market demand.

6. **Hygiene and Safety**:

- Ensure that the massage center meets hygiene and safety standards, maintaining a clean and comfortable environment.

- Regularly inspect and maintain massage equipment to ensure it operates normally and is safe.

7. **Compliance with Laws and Regulations**:

- Ensure the massage center's operations comply with local laws and regulations, obtaining relevant business licenses and permits.

- Understand and adhere to relevant hygiene and safety regulations, undergoing regular inspections and audits.

A TCM massage manager needs strong leadership, communication skills, and customer service awareness, as well as a deep understanding of TCM massage techniques and the market.