Online Channel Specialist (WEST)

Job Summary

You will support in e-commerce campaigns and product launches, manage daily online business operations, and collaborate with partners to drive profitability, brand exposure, and customer satisfaction.

Responsibilities

• Plan and execute e-commerce campaigns and product launches on brand websites and marketplaces to enhance brand exposure (don't require to stay back during campaign period)
• Collaborate with the digital marketing team to implement campaign strategies effectively
• Build and maintain strong relationships with marketplaces, logistics providers, and service partners to support online business operations
• Assist in developing negotiation strategies with partners to optimize terms and performance
• Analyze partner performance regularly and recommend improvements to enhance results
• Ensure all product content, including descriptions and images, is accurate and up-to-date
• Oversee daily e-commerce operations including product listing, inventory management, order processing, payment, fulfillment, and returns/exchanges
• Deliver high-quality customer service by responding promptly to inquiries, resolving issues, and escalating when necessary
• Generate weekly and monthly campaign performance reports with actionable insights to optimize outcomes

Requirements

• Diploma holder
• Minimum 1 year of e-commerce experience
• Experience working with marketplace platforms
• Interest and understanding of online channel platforms
• Ability to make data-driven decisions
• Good communication and collaboration skills

Other Information

• 5 days work, Monday to Friday (8am to 5pm)
• Location: Gul Ave (shutter bus pickup at Jurong East)
• Salary range: $2800 - $3500

Interested applicants please send over your Resume. Shortlisted candidates will be contacted very soon. Thank you.