1 year Call Centre Officer

Job description:

• Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)   
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Job Requirements:

• Min A levels/diploma and above 
• Strong customer service skills 
• Excellent communication, written and interpersonal skills
• Ability to work independently while being a cohesive team member

Angela Teh Ling Wei (CEI No.R1104464)
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted