[1 YEAR Renewable] Customer Service Executive @ Serangoon - Rapid Progression

Location: Serangoon

Duration: 1 year contract (renewable)

Working Hours: Monday to Friday (Normal Office Hours)

Description:

• Coordinate and process new applications and others.
• Assist to billing query, resolve billing issues and perform billing adjustments if required.
• Answer general customer service questions, explain multiple product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
• Document all actions provided to order taker via internal system. 
• Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required. 
• Meet Customer Experience (CE) target set by management.
• Perform duties as and when assigned by the Superior.
• Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met. 
• Abide to Company’s Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
• Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards 

Interested applicants, please send resume to [[email protected]] OR WhatsApp [+65 88006138]
Only shortlisted candidates will be notified.
Amanda Yew Zhen Zhen
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342