3rd Level Support Engineer for Data Center

Jobs Description

• Acts as a technical expert and provides support on a world-wide basis.


• Handle a wide range of technical support problems*from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution


• Review troubleshooting data in the form of network topologies, and crash dumps, logs, packet captures, or other device files for anomalies.


• Provide 2nd & 3rd level support for Regional Data Centers as well other Data Centers within APAC region.


• Provide 3rd level support for LAN & WAN issues for the office in the APAC region.


• Perform support for Data Center & Secure Internet Hosting design and implementation when required by Global office or Head Quarter.


• Create and maintain documentation for new and existing implementation in the Data Centers.


• Create detail design of connectivity for a new system that will be connected in the Data Centers when it’s required by Central team

Qualification

• Having min 10 years of experience in the networking field especially in the Data Center operation, troubleshooting & design


• Having deep knowledge in the network infrastructure operation, troubleshooting & design with emphasis in the Global or Regional Data Center Network


• Having deep and proven knowledge and experience in the Data Center Security requirements and design (FW, IPS, Threat Management, etc).


• Certification from well-known networking company that is minimum equivalent to CCNP level from Cisco will highly considered.


• CCIE level will be a definite plus. Having proven knowledge on designing and building Networking and Data Center Solutions


• Excellent written and verbal communication skills and a proven ability to work as part of a team are essential requirements for this position.