Account Management Associate

This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Singapore

JobType: full-time

As an Account Management Associate within the Revenue function, you will play a pivotal role in strengthening client relationships and supporting business growth. This position sits at the intersection of sales, operations, compliance, and product, ensuring a seamless customer journey from onboarding through ongoing engagement. You will act as a trusted partner to institutional clients, combining financial understanding, proactive communication, and problem-solving skills to deliver a high-quality client experience while supporting long-term revenue objectives.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, issues, and onboarding-related requests
• Lead end-to-end client onboarding, coordinating across revenue, compliance, operations, and technical teams to ensure a smooth launch
• Analyze client business needs and strategies, partnering with senior coverage teams to deliver tailored solutions
• Guide clients through platform integrations, understanding discretionary and systematic workflows
• Coordinate with internal technical teams to support integrations and resolve implementation challenges
• Manage and reconcile required onboarding documentation before transitioning cases to compliance
• Conduct client training sessions to enable effective platform usage and self-service
• Maintain proactive communication with clients, providing clear updates and managing expectations
• Collaborate closely with Sales, Product, Marketing, Trade Operations, Legal, and Compliance teams to align client needs with internal processes
• Organize and manage internal approvals for client-specific requests and requirements
• Resolve client issues independently when possible and escalate high-priority matters appropriately
• Act as a trusted escalation point for critical client concerns within your scope
• Share client feedback and insights with leadership to improve processes and customer satisfaction
• Stay informed on industry trends, market developments, and platform enhancements
• Support client base growth through relationship-building and strategic engagement

What Makes You a Great Fit

• 3–5 years of experience in account management or client services within financial services, trading, digital assets, or asset management
• Strong understanding of digital asset markets, including industry trends and institutional workflows
• Proven ability to manage complex client relationships in a fast-paced, results-driven environment
• Excellent written and verbal communication skills with the ability to engage senior stakeholders
• Strong analytical mindset and problem-solving capabilities
• Proficiency with CRM tools and Microsoft Office Suite
• Ability to manage multiple priorities, work under pressure, and deliver consistent results
• High ownership mindset with the ability to work independently and collaboratively
• Customer-first approach with a strong focus on service quality and relationship management
• Bachelor’s or Master’s degree in a relevant field