Account Manager

About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

Support the growth and development of the business through managing the relationship, growth, and satisfaction of our key strategic clients and partnerships.

Responsibilities:

• Build and develop strategic relationships with existing accounts, which are corporate clients across sectors like banking, finance, insurance, and other large enterprises.
• Manage and lead the day-to-day ongoing relationship with major accounts
• Driving existing account growth opportunities through upsell to achieve growth targets
• Owning the account management plan and CRM for our regions, drive revenue growth through marketing, promotion or engagement activities
• Partner with sales team and work collaboratively to operationalize new and existing client programs and support and grow the business
• Collaborate with internal stakeholders for new partner onboarding throughout the client integration
• Senior Stakeholder Management
• Handle escalations and overseeing and helping with issue avoidance and resolution
• Content Inventory management
• Manage internal and external reporting requests

Qualifications:

• Candidate must have account management experience of large financial Institutions and Enterprises in Singapore
• Knowledge of loyalty, rewards, engagement industry will be prioritized
• Proven track record of successfully influencing in a matrixed organization, engaging senior stakeholders and decision-makers
• Ability to generate opportunities through successful relationship management of your client accounts.
• Superior people skills, with the ability to manage internal and external parties of all levels including senior management representatives at customer organizations
• Highly motivated with strong level of initiative, energy, and enthusiasm.
• Accustomed to working in a fast paced, rapidly changing environment.
• Extensive planning & organization skills
• Strategic, collaborative outlook
• Excellent time management and ability to multitask