Account Manager

Role Summary

The Account Manager in the electronics components independent distribution business plays a crucial role in managing and nurturing key client relationships. The Account Manager will be based in Singapore and will explore South Asia Pacific region and business opportunities. The Account Manager will work closely with Regional Sales Manager, South Asia on assigned accounts and will drive both sell (PPV & shortages) and buy (excess) opportunities with the assigned accounts, in collaboration with the Business Development team.

Essential Functions

Client Relationship Management

• Build and maintain strong relationships with key clients in the electronics industry.
• Understand clients' business needs and goals to provide tailored solutions.
• Act as the main point of contact for clients, addressing their concerns and ensuring customer satisfaction.

Sales and Business Development

• Identify new business opportunities and potential clients within the electronics components market.
• Develop and implement sales strategies to achieve revenue/GP targets and business growth.
• Collaborate with the sales team to drive sales initiatives and meet sales objectives.

Product Knowledge

• Stay updated on the latest trends and developments in the electronics components industry.
• Possess in-depth knowledge of the products and services offered by the independent distribution business.
• Provide technical support and information to clients regarding various electronic components.

Negotiation and Contract Management

• Negotiate contracts and agreements with clients, ensuring favorable terms for both parties.
• Manage contract renewals and address any contractual issues that may arise.
• Work closely with legal and finance teams to ensure compliance with company policies and regulations.

Team Collaboration

• Collaborate with internal teams, including business development, sourcing, logistics, quality, finance and customer support, to ensure seamless service delivery.
• Coordinate efforts to meet client expectations and resolve any operational issues promptly.

Market Analysis

• Conduct market research to identify industry trends, competitive landscapes, and potential areas for business expansion.
• Provide insights and recommendations based on market analysis to drive strategic decision- making.
• Provide timely market updates to clients.

Forecasting and Reporting

• Develop sales forecasts and reports to track performance against targets.
• Provide regular updates to management on sales metrics, market trends, and client feedback.

Customer Advocacy

• Act as a customer advocate within the organization, ensuring that clients’ needs and feedback are considered in product development and improvement initiatives.

Compliance and Risk Management

• Ensure adherence to industry regulations and compliance standards.
• Identify and mitigate potential risks associated with client accounts and business operations.

Continuous Improvement

• Proactively identify opportunities for process improvement and efficiency within the account management function.
• Stay updated on industry best practices and incorporate them into account management strategies.

Core Competencies

• Excellent interpersonal skills and business acumen to effectively manage client relationships and drive business growth.
• Knowledge of the electronics market, with insight in the electronics component’s distribution business.
• Highly motivated and results oriented to deliver best services experience to clients.
• Ability to work well within a team and cross functionally.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment.

Education and/or Experience and Physical Requirements

• Diploma, Degree or Equivalent.
• 2+ years of prior sales experience in electronics components distribution business.
• Intermediate level: Microsoft Office with an emphasis on Microsoft Excel; highly-internet savvy.
• Outstanding written and spoken communication skills with the ability to read, write and communicate in English.