Account Manager - Positive Work Culture

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product and do market research on existing competition
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams

Requirements:

• Possess a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in relevant field
• Preferably 4 years of work experience and Proven account management or other relevant experiences.
• Meticulous attention to detail and accuracy.
• Ability to meet and establish deadlines.
• Ability to work under minimum supervision and be self-motivated.
• Flexibility and the ability to thrive in a fast-paced environment.
• Excellent interpersonal skills and a team player.
• Experiences in the Utility Sector would have an added advantage.
• Experience with enterprise software would have an added advantage

Only shortlisted candidates will be notified.