Account Operations Coordinator

Account Management

• Coordinate RFQ/tender processes and execute elements of the regional business plan.


• Build and deepen client relationships; map decision-making structures to align internal resources.


• Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.


• Update Vision CRM with meeting notes, action items, feedback, and performance summaries.

• Monitor account KPIs and yields; draft and deliver concise account development reports.

Operations Management

• Support implementation of new services with origin/destination teams; escalate execution gaps.


• Serve as liaison between clients, carriers, and global offices to resolve shipment issues.


• Maintain performance dashboards; track critical milestones and immediately flag exceptions.


• Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies.

SKILLS & ABILITIES

• Exceptional communication skills, with the ability to build rapport and trust across diverse cultures and time zones.


• Strong analytical mindset; comfortable developing dashboards and interpreting operational data.


• Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.


• Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.


• Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.


• Continuous improvement focus; always seeking ways to enhance processes, technology adoption, and team performance.

EDUCATION & DIRECT WORK EXPERIENCE

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field.


• 3+ years of experience in logistics operations, client success, or account management, preferably in a freight-forwarding environment.


• Familiarity with shipment tracking systems, carrier management, and international trade documentation.


• Proficiency in data reporting tools (Excel, BI platforms) and CRM software.