Admin Event Executive

JOB SUMMARY  
The Event Executive will play a crucial role in the success of our farm tours and events. This position requires a blend of customer service excellence, meticulous planning and coordination, and innovative social media marketing strategies. The ideal candidate will be highly organized, creative, and customer-focused, with a passion for agritourism and events.

DUTIES & RESPONSIBILITIES

Customer Service

• Handle incoming calls and customers' enquiries over phone, text, email and social media, delivering an excellent level of customer service
• Resolve all customer queries regarding booking and payment methods 
• Provide product information, pricing details, availability to customer by working accordingly together with respective internal teams
• Manage and resolve customer complaints
• Issuing of quotation and invoices
• Following up on payment status and billing portals with customer

Planning and Coordination

• Coordinate booking details with customers and update on the system
• Generate daily tour flow on a weekly basis
• Procuring, stock taking and maintaining of the equipment required for farm tour
• Lead farm tours when necessary 

Social Media Marketing

• Conceptualise and create content across our social media platforms
• Schedule and publish post across various social media platform channels
• Monitor and respond to comments and messages across our social media platforms
• Support other marketing initiatives and projects as needed

JOB REQUIREMENTS

• Minimum Diploma/Advanced/Higher/Graduate Diploma in Business or any field
• Excellent communication skills and a good command of written 
• Able to communicate with Chinese speaking client.   
• Preferably a year of relevant working experience in event management
• Enjoys people to people interaction (especially kids)
• Customer-focused with good attention to detail
• Comfortable with working on weekends  (as and when needed)
• Must be computer literate with good knowledge of Google Workspace e.g. Drive and Sheets
• Good knowledge of Excel and Google Sheets
• Fresh Graduate / Malaysian are welcome

ADDITIONAL INFORMATION:

• 5 days’ work week: 8.30-5.30pm 
• Occasionally weekend, off in-lieu will be provided
• Lunch will be provided
• Transportation to and from Opposite Choa Chu Kang MRT