Administrative Assistant - Unlimited Growth Potential

SALES OPS:  

Ensure all channels of communication with parents and students remain positive:

• Attend to Enquiries & potential leads across different channels (calls, walk-ins, Facebook, website)
• Resolve service complaints & feedback by liaising internally with management and teaching teams.
• Manage/collect student and parent feedback for review internally to relevant persons and teams.
• Manage/administer centre communication with parents and students, including emails, SMS confirmations of class or centre matters.

CENTRE OPS:

In charge of student records & class schedules updates.

• Student Records - for registrations, renewals, withdrawals & lesson credits & rescheduling make-up lessons.
• Teacher & class records – ensure updated records for attendance.
• Communicate & facilitate the early collection of term fees; alert and manage late payments.

SALES REPORTING:

• Monthly reporting of teacher, class and student numbers, including class/student numbers, class report by teacher etc.
• Weekly/online update on leads and conversion numbers.

Requirements:

·        Candidate must possess at least ‘O' level.

·        At least 1 to 2 years' experience in the customer service field.

·        Strong proficiency in written and spoken English 

·        Strong sense of adaptability

·        A goal-driven individual with the ability to focus and prioritize tasks that drive the growth of the centre.

·        Positive, extroverted, and outgoing personality with the passion for customer service.

·        Polytechnic/ university students are welcome to apply.

Working hours & Salary:
Part Time Position 1:

     Tuesday & Wednesday: 3pm to 9pm

     Saturday: 10 am to 8pm
     Salary : SGD $ 1400 per month

Part Time Position 2:

  Thursday & Friday: 3pm to 9pm

  Sunday: 10 am to 8pm
 Salary : SGD $ 1400 per month

Full Time Position 1:

Tuesday to  Friday: 3pm to 9pm

Saturday & Sunday: 10 am to 8pm

Salary : SGD $ 2800 per month