Advisory Solution Consultant, ITOM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

ServiceNow is seeking an IT Operations Management (ITOM) specialist with a focus on IT Datacentre technologies, and enterprise architecture initiatives for service modelling, discovery, event management, asset management, cloud automation and orchestration on the ServiceNow platform. The ITOM specialist will provide strategic and technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations Management on the ServiceNow SaaS platform.

What you get to do in this role:

• Create and contribute to sales campaigns focused on IT Operations Management leveraging IT Datacentre technologies, and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, event management, and discovery.
• Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and Proof-of-Value/Proof-of-Concept
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment

• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

To be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• An understanding of enterprise architecture domains
• Experience with integration, observability, automation, and orchestration technologies e.g., Amazon API, VMware automation, Puppet, Chef, Ansible
• Experience with AI-enhanced IT Operations (AIOps), Agentic AI and Machine Learning
• Experience with discovery technologies e.g., Tanium, Tenable, Qualys, ADDM, BMC Helix
• Experience with event management platforms e.g., Splunk, Datadog, Dynatrace
• Experience of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience with cloud platforms such as AWS, Azure, and GCP
• Experience in storage, network, and compute of enterprise environments
• An understanding or experience with CMDB implementations
• Experience scripting with one or more scripting languages or protocols e.g., PowerShell, Perl, wmi, ssh, python, JavaScript, Xpath, SNMP
• Pre-sales experience, IT Operations Management experience would be advantageous (Tool or process).
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous roles
• Exceptional communication and presentation skills to include technical and business concepts.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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