Agency Transformation Delivery Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Agency Transformation Delivery Manager owns end-to-end execution of key agency transformation initiatives, ensuring readiness, activation, adoption and performance tracking. This agency force-facing role supports execution of programs such as Growth Bonus, H&P Club, Joint Sales Capability, Recruitment expansion, and TA/PFA Proposition. It requires strong coordination, sales acumen, and operational discipline.

Responsibilities:

 

Lead enterprise‑wide transformation initiatives end‑to‑end, with clear ownership for outcomes and adoption.
Translate strategic ambition into operating models, ways of working, and execution that scale.
Mobilise leaders as change owners, not sponsors, and align the organisation behind a single direction.
Drive sustained behaviour and capability shifts through hands‑on leadership and frontline engagement.
Use data and performance signals to steer change, surface resistance early, and course‑correct fast.
Orchestrate cross‑functional systems, processes, and incentives to make change stick.

 

Requirements:

 

6 - 8 years’ experience leading large‑scale transformation initiatives, with ownership for delivery and adoption.
Strong ability to translate strategy into execution, shaping operating models, governance, and ways of working in complex organisations.
Credible partner to senior leaders, able to engage them as active owners of change.
Hands‑on in driving behaviour and capability change, with experience embedding new ways of working into BAU.
Data‑driven and practical, using performance and adoption signals to adjust course and align systems and incentives.

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.