Airport Operations Specialist

• Quality & Audits:
  
  
  
  • Perform regular on-ground audits and quality checks of chauffeurs, vehicles, and greeters.
  
  
  • Monitor and provide real-time training to ensure adherence to Blacklane’s premium standards.
  
  
  
  


• Stakeholder Engagement:
  
  
  
  • Act as the central point of contact at SIN for airline partners on all quality matters.
  
  
  • Develop and own relationships with internal teams and external supply partners.
  
  
  
  


• Operational Management:
  
  
  
  • Ensure the successful operational execution of strategic partnerships at your station.
  
  
  • Proactively communicate process changes to internal and external stakeholders to enhance service quality.
  
  
  
  


• Supply Optimization:
  
  
  
  • Improve supply quality and engagement from professional chauffeurs.
  
  
  • Provide local insights to Partner Support teams to ensure they can effectively assist our supply partners.
  
  
  
  


• Review & Reporting:
  
  
  
  • Lead quality checks within your station and participate in monthly/quarterly business reviews (MBR/QBR) with Key Account Managers and Market Managers.
  
  
  
  

 ABOUT YOU:

• Experience:
  
  
  
  • 3-4 years in airport operations, ground handling or premium hospitality management.
  
  
  • Deep knowledge of Changi Airport flows and VIP service protocols.
  
  
  
  


• Communication:
  
  
  
  • Exceptional stakeholder management skills. You can professionally navigate conversations with airline station managers, chauffeur partners and internal leadership.
  
  
  
  


• Mindset:


• You thrive as an "on-site owner" and proactive problem-solver who can drive supply engagement and quality improvements independently.


• Skills:
  
  
  
  • Strong analytical and reporting skills; ability to identify operational gaps and implement corrective actions.
  
  
  • Fluent in English.Speaking Mandarin would be a plus.