Alibaba Cloud Intelligence-Product Evangelist-CPaaS-Singapore

Job Description

1. Market Research & Sales Enablement

- Stay up-to-date on evolving industry trends, regulatory changes, and competitive dynamics in assigned markets.

- Deeply understand customer needs, use cases, and pain points related to CPaaS products to better position our offerings.

- Own the GTM strategy and execution, collaborating with teams in the field including Sales, Marketing, and other Specialists.

2. Commercial Strategy & Operations

- Design and execute operational strategies aligned with product maturity and business goals, driving revenue growth, margin improvement, and overall business health through cross-functional collaboration.

- Conduct market segmentation and user analysis to define target customer profiles; develop targeted engagement strategies to increase new customer acquisition and improve retention of existing clients.

- Implement data-driven operational frameworks to track customer behavior, identify trends and opportunities, and generate actionable insights for the sales team to drive upsell and cross-sell initiatives.

3. Product Evolution & Customer Experience Enhancement

- Collaborate closely with regional sales teams and key accounts to design tailored solutions that address customer challenges and unlock business value.

- Gather and analyze customer feedback to identify common pain points and unmet needs; collaborate with product teams to influence feature development and prioritize enhancements.

- Document and scale best practices by developing standardized solution templates across industries and use cases.

- Identify and onboard ISVs and other partners to co-develop vertical-specific solutions, enhancing product depth and expanding market reach in high-potential segments.

Position Requirement

1. Bachelor's degree in Computer Science or related majors preferred

2. Experience with CPaaS (Communication Platform as a Services), SMS, Messaging, OTT, and cloud-based communication technologies preferred; Experience working within a mobile operator or telecommunications company is acceptable as well;

3. Bilingual in English and Mandarin. Ability to speak additional languages is a plus;

4. Excellent communication and collaboration skills, team player, with the ability to work effectively with cross-functional teams;

5. Ability to travel up to 50% as needed.